Our return policy is simple. Within 30 days of receipt of your order, you may return any unopened CD. A $4.00 re-stocking fee will be applied to all unopened CD return orders. Returns of open CD's will be considered on a case by case basis. Absolutely no returns of unopened CD's will be considered after 14 days of receipt of the product. Should a return of an open CD be accepted, only store credit will be issued and a 50% re-stocking fee will be applied. Returns must be shipped to:
AIT Records, Inc.
P.O. Box 2411
Alameda, CA 94501
Items must be returned via UPS or insured parcel post. Please include a copy of the invoice with the reason for return indicated. We recommend re-using the original shipping carton and packing materials if possible.
Please allow 2-3 weeks to process the return. If a refund is requested it will be credited to the original purchasing credit card or PayPal account number.
If you need to return an item, please Contact Us
and we will guide you through the returns process.EXCHANGES
Exchanges will only be permitted in the case of defective products purchased from our site. Misuse of the product after purchase will not qualify as a defect. Defective products may be exchanged only for the same item. Please allow 2-3 weeks to process the exchange. Once the item is determined to be defective, the exchange will be processed at no charge.Need More Help?
Please also use our Help & Support
Page for info on shopping our website, changing orders and any other help topic not covered here.